Privacy Protected

fa77's Privacy Policy

This document presents, with full transparency to all users of fa77, how your personal information is collected, processed, and stored.

Last Updated: January 2026

Welcome to fa77. This Privacy Policy ("Policy") describes what information we collect about you when you use the fa77 platform, how we use that information, who we share it with, and how we keep it secure.

By using fa77's website or services, you are considered to have agreed to the terms of this Policy. We take your privacy seriously and are committed to keeping your information secure.

Important: Before reading this Policy, please note that fa77 is intended only for individuals aged 21 and above. We do not knowingly collect information from any minor.

Table of Contents

1 Information We Collect

While using the fa77 platform, we may collect the following types of information:

1.1 Personal Identity Information

Information you provide during account registration may include:

  • Full name and date of birth
  • Email address and mobile number
  • Permanent and correspondence address
  • National ID card or passport number (for identity verification)
  • Profile photo (optional)

1.2 Financial Information

We collect the following information to process transactions:

  • bKash, Nagad, or Rocket mobile banking account numbers
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history
  • Transaction date and time

1.3 Technical & Usage Information

When you use the fa77 platform, the following technical information may be collected automatically:

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Session date, time, and duration
  • Page visits and navigation patterns
  • Referral source (how you arrived at our site)

Note: We never collect or store your full payment card number or mobile banking PIN/password. Sensitive financial information is not retained in our systems after a transaction is completed.

2 How We Collect Information

fa77 collects user information in several ways. Each method is described in detail below:

2.1 Information You Provide Directly

When you create an account on fa77, log in, make a deposit or withdrawal, contact customer service, or fill out any form — you are providing information to us directly. This information is collected solely for the purpose of delivering services to you.

2.2 Automatic Collection

Some information is collected automatically while you use our platform. This includes data gathered through cookies, log files, and web beacon technologies. This information is primarily used to improve platform performance and resolve technical issues.

2.3 Information from Third Parties

In some cases, we may receive information from payment processors or identity verification service providers. However, such collection is always carried out on a legal basis and under agreement with the relevant parties.

3 How We Use Your Information

fa77 uses the information it collects for the specific purposes described below. We never use your information for unnecessary or unauthorized reasons.

3.1 Account Management & Service Delivery

  • Creating accounts, logging in, and verifying identity
  • Processing deposit and withdrawal transactions
  • Maintaining accurate gaming history and balances
  • Managing bonuses and promotional offers
  • Providing VIP program benefits

3.2 Security & Fraud Prevention

  • Preventing unauthorized access to accounts
  • Detecting and investigating suspicious activity
  • Preventing money laundering and financial fraud
  • Monitoring behavioral patterns to ensure responsible gaming

3.3 Service Improvement

  • Analyzing platform performance and usability
  • Identifying and resolving technical issues
  • Developing new games and features
  • Personalizing the experience based on user preferences

3.4 Communication & Support

  • Sending important account-related notifications
  • Responding to customer support requests
  • Informing you about changes to policies
  • Letting you know about relevant offers, where you have given permission

4 Sharing Information with Third Parties

fa77 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (related to bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure maintenance. These providers may only use your information to perform the designated services.

4.2 Legal Obligations

We may be required to provide necessary information to investigating authorities under a court order, government directive, or applicable law. In such circumstances, we will make every effort to ensure the highest level of legal protection.

4.3 Organizational Changes

If a fundamental change occurs to fa77's business structure — such as a merger or acquisition — user information may be part of that change. However, you will be notified in advance in such cases.

Our Commitment: fa77 does not sell, rent, or exchange your information to third parties for marketing purposes. Every use of your information is limited to the scope of this Policy.

5 Cookies & Tracking Technologies

fa77 uses cookies and similar tracking technologies to improve the user experience.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences, keep login sessions active, and ensure the overall functionality of the platform.

5.2 What Types of Cookies Do We Use?

  • Essential Cookies: Required for the core functions of the platform — managing login sessions and ensuring security.
  • Performance Cookies: Used to measure website speed and performance — they do not identify you personally.
  • Functional Cookies: Used to remember your language preferences and other settings.
  • Analytical Cookies: Used to analyze user behavior and improve services.

5.3 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may affect some core functions of the platform.

6 Data Storage & Security

fa77 treats the security of your information as its highest priority. We maintain industry-standard technical and organizational safeguards.

6.1 Technical Safeguards

  • SSL Encryption: All data transmitted between you and our servers is encrypted using SSL/TLS technology.
  • Data Encryption: Sensitive information stored in our systems is protected with industry-standard encryption technology.
  • Firewall Protection: Advanced firewall systems prevent unauthorized access.
  • Regular Security Audits: Regular security assessments are conducted on our systems.

6.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Some information may be required to be retained for a defined period as part of legal obligations. After an account is closed, unnecessary personal information is securely deleted.

6.3 Response to a Data Breach

If a data security breach occurs and it affects your rights, we will notify you and the relevant authorities as quickly as possible.

7 User Rights

As a fa77 user, you have certain important rights over your own information. You can contact us at any time to exercise these rights.

7.1 Right to Access

You have the right to know what information we have stored about you. Upon request, we will provide a summary of your personal information.

7.2 Right to Correction

If any information in your profile is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or via our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. Please note, however, that due to legal obligations, we may be required to retain certain information for a defined period.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. After withdrawal of consent, we will no longer use your information for that purpose.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is used, please contact our support team first. We are always ready to address your concerns with care.

8 Payment Information Security

fa77 supports Bangladesh's popular payment methods — bKash, Nagad, Rocket, and bank transfer. We place special importance on protecting your financial information.

8.1 Payment Information Management

  • We never ask for or store your mobile banking PIN or password.
  • Sensitive payment information is removed from our system once a transaction is complete.
  • Payment-related information is used solely for authorized processing.
  • A record of every transaction is stored securely, and you can view your transaction history at any time.

8.2 Fraud Prevention

Our payment system has an advanced fraud detection mechanism. If suspicious activity is detected, we will take immediate steps to protect your account and notify you.

Warning: fa77 will never ask for your payment PIN, password, or OTP by phone, SMS, or email. If anyone claiming to be fa77 requests such information, it may be a scam. Please inform our support team immediately.

9 Protection of Children and Minors

fa77 is an adults-only platform. Our services are for users aged 21 and above only.

  • We do not knowingly collect personal information from anyone under the age of 21.
  • We conduct an age verification process at the time of registration.
  • If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
  • To ensure responsible gaming, we provide parental control tools and self-exclusion options.

To learn more about protecting minors online, please read our Responsible Gaming page.

10 Policy Changes

fa77 may update this privacy policy from time to time. For any significant changes, we will take the following steps:

  • The updated policy will be published on this page and the "Last Updated" date will change.
  • For important changes, we will send a notification to your registered email address.
  • Continued use of the platform after any changes will be considered as your consent to the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

Current Version: This policy became effective in January 2026. The previous version is kept on record with us and can be provided upon request.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

  • Email: [email protected]
  • Live Chat: 24/7 support is available through the fa77 platform
  • Language: Support is available in Bengali and English

We will handle any privacy-related requests with proper attention and care. Thank you sincerely for your trust in fa77.

Have more questions? We are ready to help

fa77's 24/7 support team is always ready to answer any of your questions in Bengali and English. You can also find answers to common questions on our FAQ page.

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